The staff was extremely friendly, took time to explain everything to me and answered all my questions. I didn't feel intimidated or pressured to purchase additional services other than what I asked for. Showed up for my appointment on time and my car was taken in moments later and service was performed and finished very quickly.
They've always been great with communicating, fair prices, give you options, I've been there about 6 times. The manager is super friendly, and the one woman who works there, I forget her name, she's so friendly and simply adorable!!! I never feel threatened or ripped off here, which is a relief in this industry!
Asked for an estimate for a tune up. Who doesn't include the spark plug wires and you charged me 9.99, kept my car for hours and didn't even flash the air like you charged me for. Never again
They were great! Manager was very friendly and professional. Definitely will return!
I had an appointment at 5pm on Monday for an tire alignment , but by 5.45pm my car was not even in the shop, which can be understandable on busy days so I rescheduled for Tuesday to drop my car off at 7am on Tuesday and pick it up at 2pm. When I arrived at 2pm on Tuesday my car was still sitting in the parking lot, never even touched it.. I would not recommend this place unless you are retired and have time to waste..
Firestone Complete Auto Care is a US Car Repair based in Covington, Ohio. Firestone Complete Auto Care is located at 39 W 6th St, Covington, KY 41011, USA.
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